NEWGEN CLINIC สาขาเดอะมอลล์ท่าพระ
About This Clinic
NEWGEN CLINIC สาขาเดอะมอลล์ท่าพระ is a dermatology & aesthetics clinic in Thon Buri, Bangkok. It holds a 4.0-star Google rating from 40 reviews.
Patients particularly highlight facility quality and clinical competence.
The clinic is primarily serves Thai patients — fewer foreigner reviews are available, and is commonly visited for nose thread lift, filler injections, thread lifting, among others.
Worth noting: review sentiment is less positive for english communication and wait time & efficiency.
- Earned badges
- Strong Clinical Reputation
- Modern Facility
Dimension Scores
How scores work →Based on AI analysis of patient reviews. Scores 0–100. Some dimensions have low confidence.
Things to Know
Patient Reviews
This was my first time here and I felt great. The staff and doctor took excellent care of me. 👍
— Wannisa Wangjai(translated from th)
I was impressed by the welcoming staff, the beautiful and cool restaurant, and the fast service.
— ธมนพัณณ์ ทากูล(translated from th)
The doctor was very gentle. The admin and all the doctors were very polite.
— Aree Khamthong(translated from th)
The doctors, both male and female, were very rude and unwelcoming. The sales staff were only focused on pushing higher sales. I'm done with this clinic; goodbye!
— ณิชา กิรภัทร(translated from th)
I first contacted them on November 6th, 2022, and the admin, Bowvy (I'm not sure if it was the same person the second time), responded. I contacted them again on December 18th. I spent time comparing different types of threads, prices, techniques, doctors, travel times, and promotions with other clinics, and also doing additional research. I knew nose thread lifting is risky, so I narrowed it down to this clinic and another one. When I contacted them again, the response was, "The admin already sent it to you," along with a sticker saying "I'm extremely bored." But I didn't retaliate with any insults. I thought maybe it was the admin having a bad day, or maybe they were on their period, or just plain impolite. Even though my friends told me to scold or teach them a lesson, I didn't want to. So I replied explaining that I contacted them again in case there were any new promotions, and that I would check back later to see if the clinic had responded. Turns out, I was blocked! I'm so confused. They need to train their staff urgently. Their customer service and manners are terrible. Choosing the other clinic, even though it's further away and more expensive, wouldn't have been difficult. Other pages are so persistent with customers; this page drives them away.
— Natcha La(translated from th)
Reviews sourced from Google Maps. Translations may be automated.
Frequently Mentioned Topics
Common Questions About NEWGEN CLINIC สาขาเดอะมอลล์ท่าพระ
- Do they speak English at this clinic?
- English communication scores 38/100, indicating that there may be challenges in effective communication for English-speaking patients. Only 4% of reviews analyzed were from international patients, and most reviews are in Thai.
- How long is the typical wait?
- The clinic has received frequent complaints about long wait times, with a score of 33/100 for wait time and efficiency. Patients have noted that they experienced delays, especially during busy periods.
- Is pricing transparent? What should I expect to pay?
- Pricing transparency scores 62/100, suggesting that while some information may be available, there could be inconsistencies or lack of clarity in pricing. It's advisable to inquire directly about costs before any procedures.
- What are patients most happy about?
- Patients frequently praise the clinic's strong clinical competence, with a score of 97/100, and the quality of the facility, which scores a perfect 100/100. Many reviews highlight the attentiveness and friendliness of the staff.
- What complaints do patients have?
- Common complaints include long wait times and some negative experiences with staff communication. A few reviews mention unprofessional behavior from the admin staff, which has affected patient perceptions.
- Is the facility modern and clean?
- Yes, the clinic has received a perfect score of 100/100 for facility quality, indicating that it is modern, clean, and well-maintained according to patient reviews.
Data collected recently. Scores based on analysis of 26 reviews.